Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and VivaLife AI Inc. (“VivaLife AI,” “we,” “us”). By downloading, accessing, or using the VivaLife AI mobile application and related services (the “Service”), you agree to these Terms. If you do not agree, do not use the Service. Our Privacy Policy explains how we handle your information.

The Service is for adults. You must be at least 18 years old to use the Service. By creating an account you confirm that you are 18 or older and that any registration information you provide is accurate. Because the Service processes health data that requires your own valid consent, we do not permit use by minors, even with the involvement or consent of a parent or guardian.

VivaLife AI does not provide medical advice, diagnosis, or treatment. The Service — including all AI-generated chat responses, insights, analyses, trends, reminders, and any other content — provides general wellness information only. It is not a medical device and is not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.

• Always seek the advice of your physician or another qualified health provider with any questions about a medical condition.
• Never disregard professional medical advice, or delay seeking it, because of something you read in the app.
• AI-generated content can be incomplete or inaccurate. Do not rely on it to make medical decisions, and do not start, stop, or change any medication or treatment based on the app.
• If you think you may have a medical emergency, call your local emergency services immediately.

You can create an account by signing in with Google or Apple, or with a one-time code sent to your email address. You are responsible for:

• Keeping your sign-in credentials confidential and securing the devices you use
• All activity that occurs under your account
• Providing accurate information and keeping it up to date
• Notifying us promptly at the email below if you suspect unauthorized use of your account

You may delete your account at any time in the app (Settings → Delete account) or via our Account & Data Deletion page.

Plans

VivaLife AI offers a free tier plus paid subscriptions (“Pro” and “Ultra”) with weekly, monthly, and annual billing options. Current pricing is shown in the app before you purchase.

Billing

• In the app, subscriptions are purchased through, and billed by, the Apple App Store or Google Play. The store's own terms also apply.
• On our website, subscriptions are billed by us through our payment processor, Stripe.
• Subscriptions renew automatically at the end of each billing period unless you cancel before it ends (for store subscriptions, at least 24 hours before).
• Manage or cancel a store subscription in your App Store or Google Play account settings, and a website subscription under Manage billing on your account page. Deleting the app does not cancel a subscription.
• Refunds for store purchases are handled by Apple or Google under their policies; we cannot issue them. For a purchase on our website, contact us.

Free trials

We may offer a free trial (for example, 7 days). If you do not cancel before the trial ends, your subscription begins and the store charges the plan price. Any unused trial is forfeited when you purchase a subscription.

Price changes

If prices change, the change applies from your next billing period, and you will be notified first (through the store’s standard process, or by email for a website subscription) with the chance to cancel.

The Service lets you create and share content, such as videos, comments, photos, and profile information (“User Content”).

• You own your content. You keep all ownership rights in your User Content.
• License to us. So we can operate the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt (for example, transcode video), and display your User Content within the Service. The license ends when you delete the content or your account, except where limited retention is required by law.
• Public visibility. Videos you post to the community feed can be viewed by anyone once they pass moderation, including people without an account; comments are visible to other signed-in users. Do not post anything you want to keep private.
• Your responsibility. You are responsible for your User Content and confirm you have the rights needed to post it.

When using the Service, you agree not to:

• Post health misinformation — content that promotes false or misleading health claims, dangerous “cures,” or discourages people from seeking appropriate medical care
• Harass, bully, threaten, or demean others, or post hateful or sexually explicit content
• Post content that is illegal, infringes others' rights, or invades anyone's privacy
• Impersonate any person or misrepresent your affiliation with anyone
• Upload malware, spam, or attempt to interfere with or gain unauthorized access to the Service or other users' accounts
• Scrape the Service, reverse-engineer the app, or use the Service to build a competing product
• Use the Service for any commercial purpose without our written permission

Moderation & enforcement

We moderate community content to keep it safe, including automated review of uploaded videos and of captions and comments. A video that fails moderation is not published and counts as a strike: repeated strikes automatically suspend your ability to post videos (for 7 days at the third, 30 days at the fourth, and permanently at the fifth). To have a person review an automated decision, email privacy@vivalifeai.com. We may also remove content that violates these rules, and suspend or terminate accounts for serious or repeated violations (Section 10).

The Service — including the app, its design, software, branding, and all content we provide — is owned by VivaLife AI Inc. or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the app on your personal devices for your own non-commercial use, subject to these Terms. All rights not expressly granted are reserved.

The Service works with third-party services, including:

• The Apple App Store and Google Play (distribution and billing)
• Apple Health (HealthKit) and Android Health Connect, if you choose to connect them
• Bluetooth health devices you choose to pair
• The service providers listed in our Privacy Policy

Those services have their own terms and privacy policies, which apply to your use of them. We are not responsible for third-party services or devices.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Service. On termination, your license to use the app ends; your data is handled as described in our Privacy Policy and deletion page. Sections that by their nature should survive termination (including Sections 3, 6, 8, and 11–14) survive.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY CONTENT — INCLUDING AI-GENERATED CONTENT OR READINGS FROM CONNECTED DEVICES — WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIVALIFE AI INC. AND ITS OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE — INCLUDING ANY RELIANCE ON INFORMATION PROVIDED BY THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (B) US $100. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, AND SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

To the extent permitted by law, you agree to indemnify and hold VivaLife AI Inc. harmless from claims, damages, and reasonable costs (including legal fees) arising from your User Content, your violation of these Terms, or your violation of any law or the rights of a third party.

These Terms are governed by the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable in it, without regard to conflict-of-laws rules. Any disputes will be resolved in the courts of British Columbia, except where the law of your country of residence gives you the right to bring proceedings locally. Nothing in these Terms affects statutory consumer rights that cannot be waived.

We may update these Terms from time to time. When we do, we will post the new version on this page and update the “Last updated” date above; for material changes we will give you additional notice in the app or by email. Your continued use of the Service after an update means you accept the revised Terms.

Questions about these Terms? Contact VivaLife AI Inc. at support@vivalifeai.com.