VivaLife AI

Privacy

Your data & privacy

VivaLife AI is built so your health data stays yours. From here you can access a copy of your data, correct it, control how it's used, and delete specific data or your entire account — all on your terms.

Manage your data

Access & download your data

Download a file with much of your data. The in-app export doesn't include everything yet (for example your vital signs and activity), so for a complete copy, email us and we'll send it within 30 days.

In the app: Settings → Export my data

Correct your information

Edit your profile, medications, appointments and contacts in the app. To correct a health-log entry, delete it under Your entries and log it again, or email us.

In the app: Profile, medications, appointments, contacts → edit

Privacy preferences & consent

Choose which health details AI chat can use (AI reports, predictions and risk summaries, visit prep, coaching check-ins, meal plans and photo analysis don't follow that choice), and turn AI memory, scheduled AI reports (off until you turn them on, in Coach settings) and marketing emails on or off. What the app reads from Apple Health or Health Connect is set in your phone's Health settings. Processing your health data is what the app does, so to withdraw that consent, delete your account.

In the app: AI preferences · Settings → AI memory · Settings → Privacy settings

Delete specific data

Remove individual health-log entries, meals, appointments, contacts, videos you posted, comments or AI conversations — without deleting your account. Some kinds of entry (listed on the deletion page) need an email to us.

See how →

Delete your account

Permanently erase your account and the data stored in it. Deletion normally happens 30 to 31 days after you ask in the app; until then you can cancel it with the Cancel deletion button. Ask by email and we delete it without the wait. Deleting your account doesn't cancel a subscription; cancel it first.

Delete account →

How your data is protected

Your medications, conditions, allergies and AI conversations are encrypted on your phone, and data in transit is protected with TLS. When you use an AI feature, the details that feature uses go to our AI providers (for AI chat, only the ones you choose), as our Privacy Policy explains.

Can't use the app? Make a request

If you can't access the app, email our Privacy Officer and we'll verify your identity and act on any privacy request — access, a complete copy of your data, correction, or deletion. We complete requests within 30 days (45 days for consumer health data requests). See our Privacy Policy and, for Washington, Nevada and Connecticut residents, our Consumer Health Data Privacy Policy.

Email a privacy request

Or write to privacy@vivalifeai.com from your account email.

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