Account & Data Deletion

Delete your VivaLife AI account & data

VivaLife AI, published by VivaLife AI Inc, gives you full control of your information. You can permanently delete your entire account and all associated data, or delete only specific data while keeping your account — at any time. This page explains how, and exactly what is removed or retained.

1. Delete your entire account

This permanently erases your account and every piece of associated data (see “What is deleted” below).

In the VivaLife AI app:

1Open the VivaLife AI app and sign in.
2Go to Settings → Delete Account.
3Confirm the deletion request.
4Your account enters a 30-day grace period. You can cancel any time within those 30 days by signing back in. After 30 days, your account and data are permanently erased.

Can’t access the app? Email us and we’ll verify your identity and process the deletion for you.

Email a deletion request

Send from your account email to support@vivalifeai.com with the subject “Delete my account.” We respond within 30 days.

2. Delete specific data (without deleting your account)

You don’t have to close your account to remove data.

In the VivaLife AI app:

1Open the relevant screen and delete individual entries — health logs (blood pressure, glucose, weight, sleep, mood, symptoms, asthma & migraine), meals, appointments, care/emergency contacts, videos, and comments — using the delete or trash control on each item.
2To remove your AI health-coach conversations, open the coach chat and use Clear chat history.
3Prefer a copy first? Go to Settings → Export My Data to download everything before deleting.

Want us to delete specific data for you? Email a request describing exactly what to remove.

Email a data deletion request

Send from your account email to support@vivalifeai.com. We respond within 30 days.

3. What data is deleted or kept

Permanently deleted

Profile & account details (name, email, date of birth)
All health & fitness data — heart rate, blood pressure, glucose, weight, sleep, mood, symptoms, asthma & migraine logs, steps, workouts, and data synced from Apple Health, Google Health Connect, and Bluetooth sensors
Medications, diagnoses, and allergies
Medical appointments and care/emergency contacts
Meals, food logs, and nutrition data
Photos and videos you uploaded, including community-feed posts and comments
AI health-coach chat history (stored encrypted on your device — erased on deletion)
Encrypted device backups and push-notification tokens

Retained (and for how long)

Purchase & subscription records — processed by Apple App Store, Google Play, and our billing provider (RevenueCat). We can’t delete records they must keep for tax and accounting; retained per their policies (up to 7 years where legally required).
Diagnostic & crash logs — de-identified (no name, email, or health data); automatically expire within ~90 days.
Legal holds — limited records where retention is required by law.
Research data (only if you opted in) — de-identified, aggregated data with no personal identifiers. Not retained unless you gave explicit consent.

Timing: Account deletion completes after a 30-day grace period. On completion, erasure is immediate and permanent across our databases, file storage, and backups. Individual data you delete yourself in the app is removed right away.

4. If you signed in with Facebook, Google, or Apple

Deleting your account in Section 1 erases all of your data no matter which sign-in method you used. One point is worth calling out separately, because it is easy to assume otherwise:

Removing VivaLife AI from your Facebook account does not delete your VivaLife AI data. Going to Facebook Settings & privacy → Settings → Apps and websites and removing VivaLife AI only revokes our ability to sign you in. Your VivaLife AI account and health data remain until you delete them. To erase everything, follow Section 1 above. The same is true of removing VivaLife AI from your Google account or from Apple’s Sign in with Apple settings.

What we receive from Facebook